Why Nepal Needs Digital Literacy Before Digital Transformation

In recent years, Nepal has introduced remarkable digital public infrastructure: Nagarik App, QR code payment systems, online driving license forms, and digital banking platforms. However, a critical gap remains: **Digital Literacy**. ### The Gap Between Infrastructure and Awareness Building an app is only 20% of digital transformation. The remaining 80% is helping everyday citizens understand how to use it safely. When citizens lack digital literacy: - They fall victim to OTP scams and social engineering fraud. - They rely on cyber cafes and middlemen to fill basic government forms. - They fear digital banking and stick to cash transactions. ### My Approach to Public Awareness Through short educational videos, public workshops, and direct community engagement, I focus on: - Explaining how Nagarik App services work step-by-step. - Warning people about fake lottery calls and investment scams. - Teaching basic smartphone security hygiene.